Privacy Policy

Who we are

Better House Space provides home improvement, remodeling, maintenance and home care services. Our office is located at 433 D St, Colma, CA 94014, USA. For any question about this policy or about the information we hold, you can contact us at support@betterhousespace.com or call +1 415-347-3291.

Information we collect

We collect information in three main ways: when you submit a form on this website, when you contact us directly, and when you use our services.

• Details you give us. Your name, email address, telephone number, postal address, birthdate where you choose to provide it, and the content of any message, enquiry or form you send to us.
• Project information. Where you engage us, details about your property and the work requested, including photographs, measurements, access notes and correspondence with our team.
• Technical information. Basic technical details generated when you visit a website, such as the type of device and browser used. We keep this to the minimum required to keep the site working reliably and securely.

How we use your information

We use the information you provide to respond to enquiries, arrange consultations and surveys, prepare quotations, deliver and manage contracted work, honour warranty commitments, and keep records of the services we have provided. Where you have asked to receive our newsletter, we use your name, email address and birthdate to send seasonal messages, maintenance checklists and service updates.

We do not use your information to make automated decisions about you, and we do not profile you for advertising purposes.

Our legal basis for processing

We process personal information because it is necessary to respond to your request and to perform a contract with you where work has been agreed; because we have your consent, for example when you subscribe to the newsletter; and because we have a legitimate interest in operating and improving our business in a reasonable and non-intrusive way, such as keeping records of completed work for warranty purposes.

Cookies and similar technologies

This website is built to work without advertising or tracking cookies. Where cookies or similar local storage are used, they are limited to what is needed for the site to function correctly, such as remembering that you have submitted a form or keeping a menu in the position you left it. You can block or delete cookies through your browser settings; doing so may affect how parts of the site behave, but the content will remain accessible.

Sharing your information

We do not sell, rent or trade personal information. We share details only where it is genuinely necessary to deliver the service you have asked for, and only with organisations who are required to handle it appropriately. That may include specialist trades working on your project, suppliers delivering materials to your address, and service providers who host our email or website systems. We may also disclose information where we are required to do so by law or to protect the safety and rights of our team, our customers or the public.

How long we keep information

We keep enquiry details for as long as needed to deal with the enquiry and any follow-up. Where work has been carried out, we retain project records for the life of the warranty and for as long as accounting and legal obligations require. Newsletter details are kept until you unsubscribe, after which they are removed from the mailing list.

Keeping information secure

We take reasonable technical and organisational measures to protect the information we hold, including restricting access to those who need it for their work, using secure systems for storage and communication, and disposing of records securely when they are no longer needed. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot promise absolute security.

Your choices and rights

Subject to the law that applies where you live, you may have the right to ask us for a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete information we no longer need, to object to or restrict certain processing, and to withdraw consent you have previously given, including withdrawing from the newsletter. To exercise any of these choices, email support@betterhousespace.com and we will respond within a reasonable period. You can also leave the mailing list immediately using our unsubscribe page.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Links to other websites

Our pages may link to external websites that we do not control. This policy applies only to Better House Space, so we encourage you to read the privacy information provided by any other site you visit.

Changes to this policy

We may update this policy from time to time to reflect changes in how we work or in legal requirements. The current version always appears on this page, and any significant change affecting how we use your information will be communicated clearly.

How to contact us

If you have any question about this Privacy Policy, or about how your information has been handled, please contact us:

• Post: Better House Space, 433 D St, Colma, CA 94014, USA
• Email: support@betterhousespace.com
• Phone: +1 415-347-3291

If you are not satisfied with our response, you may also have the right to raise the matter with the data protection authority that applies in your region.